Please review the following information for accuracy and contact us at (518) 734-4160 to correct or change information found in this confirmation letter. The room rate quoted is per night for the number of guests stated.

Any changes may affect the rate. Deposits for reservations that are cancelled, shortened or rescheduled are subject to forfeiture based on cancellation policy described below.

Please note that for wedding buyouts and group blocks, policies may differ. Particularly regarding hours of Front Desk operation, breakfast service, and bar/restaurant hours.

CHECK IN: 3pm - CHECK OUT: 11am
Our reception opens daily at 8 am and closes at 9:30pm Wed/Thurs and 10:30pm Fri/Sat. Mon/Tues will operate under limited hours. If you plan to arrive outside of these hours please contact us to make arrangements.

Cancellation
A 100% deposit is required to reserve your room. For cancellations made more than 14 days prior to arrival date, a full refund for the stay will be issued. Cancellations made within 14 days will result in a cancellation fee equal to 50% of the stay. Cancellations made within 7 days will result in a charge for the full stay. No-shows and early checkouts will not be refunded. Please note cancellation requests must be made by email to  reservations@thehenson.com.

Pets
The Henson welcomes well-behaved dogs! A $50 nightly, non-refundable fee (per dog-max of 2) will be added to your bill. Please let us know at the time of booking if you'll be bringing your dog to confirm accommodations. Your furry friend will receive one of our LAY LO dog beds and food/water bowls to use during their stay. Sorry, no cats. Dogs must be leashed in all common areas, including the gardens, and cannot be left unattended in guest rooms uncrated. If your pet is not used to being crated or may become agitated in new spaces and around unfamiliar people and other dogs, please consider this in your travel plans. Please remember to clean up after your pet. Additional fees may apply for deep cleaning, damages, and disruption to other guests that occur at the sole discretion of management.

Children
The Henson is designed to offer a peaceful, adult-oriented environment and does not provide activities for children. We kindly ask that you refrain from bringing children between the ages of 2 and 12 in order to maintain the experience we wish to provide our guests. Complimentary portable cribs are available for children younger than 2 and cots are available for children older than 12 at a rate of $75/night. Please let us know of any requests in advance. Additional fees my apply.

GROUP AND ROOM BLOCKS
Group gatherings may impact the intimate nature of our inn, so we kindly ask for prior coordination to ensure a comfortable experience for all of our guests at The Henson. For group reservations or room block requests, please contact us directly (reservations@thehenson.com) for prior approval. Multiple-room reservations made without approval may be subject to cancellation.

Dining
Restaurant Matilda is open for dinner to the public, Wednesday - Sunday, from 5pm - 10pm and Matilda Bar opens at 5pm. The menu at Matilda embraces the best of New York State's farms and artisans. The dedicated roster of farmers inspires the dishes of each season, incorporating fresh and exciting produce on a daily basis. Reservations strongly encouraged. Please visit matildacatskills.com to make a reservation for dinner.

Breakfast
Our globally inspired breakfast is included in your room rate, served from 8-10 am. Our mornings at The Henson start with locally sourced cured meats and cheeses, fresh baked bread, local yogurt with house made granola and jams, and dishes of the day like olive oil cake and quiches.  Please email us in advance with any dietary restrictions or special accommodations to reservations@thehenson.com

Monday & Tuesday Bookings
Monday & Tuesday bookings will run at a discounted rate due to limited service. Restaurant Matilda will be closed for Monday/Tuesday evening service. Front desk will operate under limited hours, thus remote check-in may apply for evening hours. If you have any questions or concerns, please email reservations@thehenson.com

Amenity Fee

A nightly Amenity Fee of $25 will be applied to each room. This will cover the following amenities throughout your stay:

• European Style Continental Breakfast

• Private access to Wellness Room equipped with Infrared Sauna & Mat Area with Free Weights

• Henson Custom Robes & In-Room amenities

• Expansive Gardens & Guest-Only Roof Deck

• Unlimited High Speed Wifi

• Samsung Frame Smart TV's

  
  

  By signing, I acknowledge the following policies: I agree that my liability for this bill is not waived and agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part or the full amount of these charges. If I do not check out at the desk, I authorize the hotel to process all charges incurred during the stay to the credit card I presented at time of check-in. Upon check-in, I understand my card will be authorized for $150 per day for incidentals. This hold will be released upon checkout, pending damages as determined by management. I understand that The Henson is a smoke free property and smoking is prohibited on The Henson grounds. If I smoke, I understand that I will be charged a non-refundable $500 smoking fee. This policy prohibits smoking of any substance, including the use of electronic cigarettes or vaporizers in all guest rooms, suites, balconies, and decks. As well as all indoor common areas including but not limited to lobbies, hallways, restaurants, outdoor eating areas and gardens. Should I opt to use the infrared sauna during my stay, I acknowledge that I am responsible for following basic rules of safety and hydration, and that The Henson is not liable for negative reactions that occur due to my personal medical status. I agree that, if pregnant or prone to heart disease, high or low blood pressure, epilepsy, or diabetes, I will abstain from using the sauna. I understand that I will be given one room key for the duration of my stay. If I misplace or I do not return the key upon check out, I will be charged a $50 fee. If I request an additional key for my room, a $50 hold will be placed on my bill until all keys are returned to the Front Desk.

We look forward to welcoming you to The Henson. Visit our website www.thehenson.com for additional information, call our Guest Services Department at (518) 734-4160, or email reservations@thehenson.com.

Thank you! We look forward to hosting you soon!